Effective Government

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An awareness of citizen needs and providing necessary services through fiscal responsibility, transparency, innovative business practices, use of new technology, investing in employees, and leveraging Town partnerships. 

Goal I: Increase citizen satisfaction each year for five years
 Year I Action Items  Responsible Parties

Develop a community survey

1. Budget Funding
2. Hire Survey Firm
3. Define Purpose
4. Educate Council/Staff/Community

 Town Manager
Conduct survey and analyze results  Town Manager
Act on results (on-going)  Town Council/Town Manager/Staff
Council adopts annual target for percentage of increase in citizen satisfaction for next five years on completion of 1st survey  Town Council
 
 Beyond Year I Action/Consideration Items

Increase communications with the public

1. Monthly newsletter
2. Issue proactive press releases
3. Consider establishing informal community engagement activities (like Coffee with Council or Leadership Team)

 

Goal II: Increase citizen applications to Boards, Commissions and Council with an on-going target to have 40% more applicants than the number of seats available for each recruitment or election cycle.
 Year I Action Items

Establish an Annual Citizen's Academy 

1. Develop the education program
2. Engage all generations of the community

 Town Manager 
Communicate information from the Citizen's Academy to the public  Town Manager 
   
 
Hold the first Citizen's Academy 
Evaluate and recommend improvements to the Academy