How do I sign up for Alerts via Smart911?

Signing up for Alerts is easy!

• Go to Smart911 and register your contact information
• Download the Smart911 app to your mobile device

Who can sign up for Alerts powered by Smart911? 

Alerts powered by Smart911 is available to anyone who lives, works, travels through, or visits the Town of Camp Verde. The address can be your home location, work location, or any other location you care about.

What types of Alerts will I receive?

Emergency alerts are sent 24/7 when there is an immediate threat to life and/or property. In addition to emergency alerts, you can also choose to receive customizable community notifications. These include notifications about:

• Severe weather
• Safety risks
• Health risks
• Transportation disruption
• Special event information
• Test messages

Privacy and Contact Information

Will my information be disclosed or shared?

No. Your information is private and will not be used or distributed in any manner. The information that you provide is exempt from public disclosure and will be used for emergency purposes only.

What precautions are taken to protect personal contact information stored in the Alert Smart911 system?

Personal information provided to Smart911 is private and only used to notify you for official Camp Verde Marshal’s Office’s communications and to support the Camp Verde Marshal’s Office’s emergency services.

Your information is not used for marketing purposes and will not be sold to telemarketers or data-mining organizations. A variety of “opt-in” mechanisms are available to ensure you are getting just the messages you want to receive, delivered via the devices and communications modes that you choose. Alerts powered by Smart911 utilize the highest standards in physical and computer security technologies and conducts regular audits to ensure all information is kept secure. Privacy policies are also outlined in the Terms and Conditions you review when you sign up to receive Alerts notifications.

How much does it cost?

This service is provided by the Camp Verde Marshal’s Office’s and the State of Arizona at no cost to the public; however, message and data rates may apply depending on your provider and phone services.

Can you guarantee that I will receive notification if I register?

While Alerts is an excellent system, we cannot guarantee that you will receive notification in all cases. Disasters and emergencies are chaotic and unpredictable, and notification is dependent on external providers such as your wireless carrier or email delivery service outside the Camp Verde Marshal’s Office’s control. Alerts via Smart911 will use several means of communications to try to ensure that should any one communications method, technology, or delivery option be unavailable to reach residents, other methods will be used to improve the likelihood that citizens will see the message.

Can I call the alert phone number back or reply to the email?

You are not able to reply to texts or emails sent by the system. Voice messages provide a dial-back number to replay an alert message.

When will I start receiving alerts?

Once you have signed up online at Camp Verde Alerts and confirmed your contact information within the system, you will begin receiving alerts.

How do I update or remove my notification preferences and contact information used by Smart911?

Follow the steps below to change your Alerts powered by Smart911 preferences (for example, to reduce the number of messages of a certain type, or to change the contacts used for each kind of message):

1. Go to the Camp Verde Alerts login page.
2. Login using your Smart911 username and password (If you’ve forgotten these, follow the instructions on the page under “Forgot User ID or Password?”).
3. Once signed in, click the ‘Alerts’ tab at the top.
4. Under ‘Notification Preferences’ you can make changes to both the phone numbers and email addresses on which you want to receive messages by clicking or unclicking the checkboxes.
5. You can also choose what alerts you want to receive and the method you wish to receive them by (text, voice, email). For example,

• If you wish to turn off all messages regarding "Road Closures," simply uncheck the box to the left of “Road Closures.”
• If you wish to receive only emails for "Emergency Alert" notifications, uncheck the “Text” and/or “Voice” boxes, so that only “Email” remains checked.

How often will I receive alerts?

The frequency for which you receive alerts depends on the addresses you provide and the types of alerts you select to receive as well as the frequency of actual emergencies. Emergency alerts will only be sent when there is an immediate threat to life and/or property.

Community notifications will be sent when the criteria for sending an alert are met. This system is not intended to bombard you with information.

The Marshal’s Office will only send you alerts about the information you select to receive. To change your alert settings, login to Camp Verde Alerts or smart911.com and edit your preferences.

How does the Alerts system respond to busy signals or no-answer situations? If a call completes and is sent to your answering machine or voice mail system, a message is left. If a phone call is not answered or busy, the system redials your number several times.