GENERAL GUIDELINES

STATEMENT

The purpose of the Camp Verde Community Library (LIBRARY) is to provide library services that satisfy the diverse needs of the citizens of Camp Verde and surrounding communities. It is vitally important that citizens have convenient and free access to the expanding world of ideas, information and creative experiences.

The long-term goal of the LIBRARY is the maximum use of its resources by the greatest number of people.

The LIBRARY'S objectives are to select, acquire, organize, and preserve materials and resources that will aid individuals in the pursuit of information, education, and cultural/recreational interests. The LIBRARY serves as a community resource and referral center by providing free access to comprehensive and quality print, media, a variety of audio/video formats, and online informational materials and resources.

In addition to meeting the needs of regular patrons, the LIBRARY employs methods of service that may attract members of the community who have not traditionally been library users.

The policies stated herein will serve as guidelines for the day-to-day operation and function of the LIBRARY. None of these policies shall supersede official Town policies and procedures but shall operate in cooperation and alignment with current Town of Camp Verde policies and codes. All Library staff and volunteers shall be informed of these policies. Library staff will render services relevant to these expressed objectives.

REVISIONS OF POLICIES

The LIBRARY policies herein may be revised, as circumstances require, by the Library Director and enforced after review by Town legal counsel.

CELL PHONE USE POLICY

PRINCIPLE(S):

Cell phones and other mobile devices are an integral part of our lives and are therefore welcome in the LIBRARY.

PRACTICE:

Patrons should use their cell phones, audible pagers, and similar devices in a manner that will not disturb others.

• Turn the ringer to vibrate or off.
• Be considerate of others and keep the conversation short and low.
• Exit the building for extended or personal conversations.

If the noise level disturbs others, the patron may be asked to relocate.

CIRCULATING ELECTROINIC EQUIPMENT POLICY

PRINCIPLE(S):

Camp Verde Community Library (LIBRARY) provides equipment such as laptops, hotspots, Chromebooks, and tablets for checkout by patrons registered at Camp Verde Community Library in support of its mission to connect people to the expanding world of information through free and equitable access. Some equipment may be designated for in-library use only.

PRACTICE:

A patron must have a valid Camp Verde Community library card on an account in good standing to check out any library equipment. The LIBRARY may limit the number of pieces of equipment checked out to one per patron at a time.

Checkout: A patron wishing to checkout circulating electronic library equipment for use inside the LIBRARY must present his/her library card. The patron wishing to borrow library equipment for use outside the LIBRARY is required to present his/her library card, photo ID, and read and sign the Equipment Use Agreement.

Damaged/Lost Materials: When loaned library equipment is lost or damaged beyond repair, the patron will be assessed the full replacement charge for the cost of each item. Duplicate or donated items will not be accepted in lieu of payment. The cost of a lost or damaged carrying case, power supply, or other pieces/parts will be assessed to the patron’s account. The patron’s Library privileges may be suspended until the matter is resolved. Patrons who have paid for lost materials will not receive a refund if the equipment is located by the patron at a later date.

Due Dates: Circulating library equipment varies in checkout period from 1-hour to 3 weeks. Equipment checked out for use outside the LIBRARY must be returned at least one hour before closing on the day it is due.

HOLDS and Renewals: Circulating Electronic Equipment is not eligible for Holds or renewal and will NOT auto-renew.

Overdue Fines: Overdue fines for equipment are assessed at $5 per day. LIBRARY materials and equipment are unavailable for checkout at any Yavapai Library Network library when a patron’s overdue account reaches $10.00. Once the balance is reduced to less than $10.00, normal library privileges may be restored.

Payments: Payments for fees and fines accrued may be resolved by cash or check.

Returns with Missing Pieces: Any library equipment borrowed at the LIBRARY and returned with any missing piece(s) will be set to LOST on the patron’s account. A notice of fees and replacement costs for the material will be sent to the patron. When the missing piece(s) is/are returned in good condition, the lost status will be removed and charges dropped. 

CIRCULATION POLICY

PRINCIPLE(S):

Camp Verde Community Library (LIBRARY) supports access to library materials and resources in cooperation with other libraries in the Yavapai Library Network (YLN).

PRACTICE:

A patron must have a valid library card on an account in good standing to check out any library materials.

Circulation: Regular circulating LIBRARY materials have a 3-week checkout period. Materials designated “For Reference” do not circulate and cannot be checked out. Periodicals, Popular Books, and equipment may have a shorter checkout period.

Damaged/Lost Materials: When loaned library materials are lost or damaged beyond repair, the patron will be assessed a replacement charge for the cost of each item. Duplicate or donated items will not be accepted in lieu of payment. The cost of a lost or damaged media case will be assessed to the patron’s account. The patron’s Library privileges may be suspended until the matter is resolved.

Due Dates: Some YLN Libraries have different loan periods. The loan period for materials may vary by agency. The due dates and circulation policies of the lending library supersede those of the LIBRARY.

Holds: Items borrowed from other libraries are placed on the HOLDS shelf. Once an item is available on the HOLDS shelf, the requesting patron has ten (10) days to pickup it up. After ten (10) days, the item is returned to the lending library, tagged to fill the next hold request, or re-shelved. An occasional request to extend the Hold period beyond ten (10) days so the item is not sent back before the patron can pick it up may be considered.

No Refunds: Patrons who have paid for lost materials will not receive a refund if the material(s) is/are located by the patron at a later date.

Overdue Fines: The LIBRARY does not assess overdue fines. Some YLN libraries have different fee assessments. The fee schedule of the owning library supersedes that of Camp Verde Community Library.

LIBRARY materials are unavailable for checkout when a patron’s overdue account reaches $10.00. Once the balance is reduced to less than $10.00, normal library privileges may be restored.

Payments: Payments for fees and fines accrued at other YLN libraries may be resolved at Camp Verde Community Library. When paying by check, ask a library staff person to whom to make the check payable since some payments must be sent to other YLN libraries.

Renewals: LIBRARY materials eligible for renewal will auto-renew on their due date unless another patron has requested the item, the item has reached its maximum number of renewals, or the account is blocked due to bills or fees.

Returns with Missing Pieces: Any library material borrowed at the LIBRARY and returned with any missing piece(s) will be set to LOST on the patron’s account. A notice of fees and replacement costs for the material will be sent to the patron. When the missing piece(s) is/are returned, the lost status will be removed and charges dropped. 

COLLECTION DEVELOPMENT POLICY 

PRINCIPLE(S): 

Authorized selectors add and remove material in a variety of formats (print, electronic, etc.) to and from the Camp Verde Community Library (LIBRARY) collection. Choices about which additions and deletions to make are guided by the general principle that the collection should include materials that are of the greatest direct benefit or interest to the community. Within that broad principle, selectors choose materials that are of requisite and appropriate quality, within the constraints of likely demand, relative cost, available space and potential alternatives. The selection of resources shall be informed by the Library Bill of Rights, the Freedom to Read Statement, and the Freedom to View Statement, adopted by the council of the American Library Association (ALA). The LIBRARY supports the rights of individuals to privately read, listen to, and view a range of published thoughts and ideas. No material shall be excluded from the LIBRARY collection because of the race, nationality, religion, gender, sexual orientation, political or social views of the author.

PRACTICE:

The LIBRARY is part of the Yavapai Library Network (YLN) which provides access to materials across public, academic, school, and special libraries in Yavapai County. Library materials are selected in part from competent media reviews, basic lists of standard works, and reviews of existing holdings available in the YLN. Recommendations from the public are welcome. Selection of materials by the LIBRARY does not constitute endorsement of the contents or views expressed in those materials.

The Selection of paper and electronic materials or resources and library programs included in the LIBRARY collection or calendar is delegated to the Librarian. That selection may be further delegated by the Librarian to professional staff as deemed appropriate. Authorized selectors exercise discretion in deciding which materials to add or remove from the LIBRARY collection. With the goals of purpose, quality, and economy, the collection of the LIBRARY will be built to meet the needs and interests of the community following specific guidelines. In particular, selectors are guided by the following considerations:

• Preference should be given to material that is relevant and timely rather than archival.
• Although the LIBRARY does not provide basic school texts, consideration should be given to providing supplemental materials that enrich the resources available in local schools.
• Consideration should be given to requests made by patrons.
• Consideration should be given to donated items, so long as the items are new (current or previous year) and in excellent condition. The acceptance of donated materials will be governed by the same criteria applied to the selection of purchased materials. Donated materials not selected for inclusion in the collection will be transferred to an ongoing used book sale for fundraising purposes or passed on.
• Selectors work directly with vendors to choose material. Selectors are expected to be aware of purchasing arrangements developed from time to time (e.g. standing order plans, cooperative spending among YLN members, etc.). Selectors are encouraged to coordinate with each other to minimize the duplication of materials. This includes sharing information about visits from vendor sales representatives.
• Consideration should be given to official documents or records of the Town that may have a special historical interest, and other specific cultural, historical, or biographical interest to the community.

Selection of materials will be made on the basis of the total effect of the materials as follows:

• Relation of work to existing collection
• Popular demand
• Authority of author
• Accuracy
• Topics of current interests
• Standard works of permanent value
• Price, durability and ease of use
• Basic standard research and reference materials

LIBRARY staff shall evaluate the collection through inventory and maintenance, identifying current strengths, weaknesses, gaps and saturation categories. Generally materials will be removed from the collection that: (a) lack demand, (b) are obsolete, or (c) are in poor condition from use, age, or abuse. Library staff shall determine whether such items will be replaced.

Patrons may provide input on the selection process by filling out the Materials Request Form and submitting it to the Librarian. Whether the item is purchased for inclusion in the collection, placed on hold for the patron or requested through Interlibrary loan shall be at the discretion of the Librarian.

CONFIDENTIALITY POLICY

PRINCIPLE(S):

It is the policy of the Camp Verde Community Library (LIBRARY) to ensure the privacy of any patron who uses the services of the LIBRARY. Information requested and selection of material must remain confidential.

Pursuant to Arizona law (ARS § 41-151.22), and except as provided by law, the Camp Verde Community Library shall not disclose any record or information that identifies a user of library services as requesting or obtaining specific materials or services or as otherwise using the LIBRARY.

PRACTICE:

LIBRARY staff and volunteers will follow the State of Arizona Privacy of User Records law (ARS § 41-151.22) as stated below:

A. Except as provided in subsection B of this section, a library or library system supported by public monies shall not allow disclosure of any record or other information, including
e-books, that identifies a user of library services as requesting or obtaining specific materials or services or as otherwise using the library.

B. Records may be disclosed:

1. If necessary for the reasonable operation of the library.
2. On written consent of the user.
3. On receipt of a court order.
4. If required by law.

C. Any person who knowingly discloses any record or other information in violation of this section is guilty of a class 3 misdemeanor.

D. For the purposes of this section, "e-book" means a book composed in or converted to digital format for display on a computer screen or handheld device.

All patron information records are confidential. Any staff member or volunteer can be dismissed for a violation of this confidentiality policy.

For the privacy and safety of patrons, staff and volunteers, personal information will not be given over the phone. A message will be taken or the call forwarded when requests are made for information regarding a person’s presence in the LIBRARY building.

Records, which may be required in controlling the use of library materials, are for the sole purpose of protecting LIBRARY property. Such records are not to be used directly or indirectly to identify personal information or the kinds of materials used by individual library patrons.

Only the Library Director shall process a request for restricted information. The request must be in writing and in a form that is legally appropriate and sufficient for the Library Director to process the request.

COPYRIGHT POLICY

PRINCIPLE(S):

Camp Verde Community Library (LIBRARY) staff and volunteers will, in good faith and to the best of their ability, comply with Copyright Law of the United States and Related Laws contained in Title 17 United States Code.

PRACTICE:

LIBRARY staff will not knowingly or willfully assist or facilitate any infringement of copyright, a violation of copyright laws or the fair use guidelines, breach of a license agreement, or act in any manner that counteracts or contravenes a copyright holder’s stated permission or exclusive rights.

No volunteer shall knowingly copy materials in willful violation of copyright law, fair use guidelines, license agreement or copyright holder’s stated permission or exclusive rights.

LIBRARY staff will obtain the required permissions and licenses when using copyright protected materials. LIBRARY staff shall make every reasonable effort to comply with the applicable fair use guidelines to avoid any copyright infringement.

DISRUPTIVE AND/OR INAPPROPRIATE BEHAVIOR POLICY                         

PRINCIPLE(S):

It is the policy of Camp Verde Community Library (LIBRARY) to discourage disruptive behavior in any part of the LIBRARY premises. This Policy is intended to supplement any federal statute or regulation, Arizona statute or regulation, Camp Verde Town Code provision, or Camp Verde Town Policy which may also apply to any part of the LIBRARY premises.

Persons in the LIBRARY or on LIBRARY grounds are expected to conduct themselves in a manner that enables library patrons and staff to accomplish their intended library tasks in a safe, pleasant, and orderly environment. Staff will take appropriate action when a person’s behavior and/or actions cause disruption to others. Staff respects and responds to complaints from patrons and will exercise professional judgment in taking appropriate action on a case-by-case basis.

Disruptive behavior is any behavior likely to (a) interfere with the ability of patrons to reasonably use/enjoy Library resources/services, (b) interfere with effective operation of the LIBRARY, (c) reduce the safety of patrons and Library personnel, or (d) cause damage or loss to Library facilities, furnishing, equipment, materials, or property. Examples of disruptive and/or inappropriate behaviors include, but are not limited to:

• Use of profanity and/or language that is offensive to others
• Selling, soliciting funds, or panhandling in the LIBRARY or on LIBRARY premises
• Boisterous play or rough-housing, running, pushing, throwing, chasing or shoving others
• Creating a disturbance or potentially unsafe situation by behavior such as: yelling, running, throwing or misusing LIBRARY facilities, lying on the floor, playing in or around the dumpster, elevator or stairs and entrances or LIBRARY patios
• Skateboarding (or comparable wheeled activity), anywhere on LIBRARY property
• Destroying, damaging, defacing or illegally removing library materials or property
• Inappropriate displays of affection or physical, sexual or verbal abuse in any form, of patrons or staff
• Disturbing or harassing other patrons or staff by behavior such as: unwelcome attention or conversation, following or stalking patrons or staff in the LIBRARY building or parking lot, staring fixedly or leering at staff or other patrons
• Engaging in annoying behavior, such as loud conversations at a computer and inconsiderate use of cell phones
• Sleeping in the LIBRARY or using the LIBARAY as a place to bathe or wash personal items
• Entering non-public areas without permission
• Consumption or exchange of alcohol, marijuana, drugs, or tobacco
• Consumption of food or drink in non-designated areas (see Food & Drink Policy)
• Criminal activity such as assault, trespass, criminal damage, arson, theft, gang activity, weapons violations, gambling, illegal drug use, sexual offenses, exploitation of minors, etc.
• Display of obscene material (including display on view screens or any device)
• Entering the LIBRARY without being completely clothed (including shirt and shoes)
• Failure to properly supervise children or individuals with special needs that are your responsibility (see the Unattended Children and Individuals with Special Needs Policy)
• Misuse of LIBRARY furnishing, equipment or materials
• Personal bodily hygiene that is offensive so as to constitute a nuisance to others
• Use of LIBRARY telephones (except with approval of LIBRARY personnel)

PRACTICE:

In addition to any other penalty which may be applied by other agencies for disruptive behavior in any part of the LIBRARY premises, failure of LIBRARY patrons or other persons to comply with direction, requests, or instructions of LIBRARY personnel regarding this Policy may result in their expulsion from LIBRARY premises and loss of future LIBRARY privileges for up to one year.

• Cell phones may be used in the Library building in accordance with the Cell Phone Use Policy.
• Non-alcoholic beverages in closed containers with secure lids are permitted in the LIBRARY. Alcoholic beverages are prohibited in the LIBRARY at all times.
• Food may be consumed in designated areas and/or during specific programs or activities.
• Personal items must be kept with you at all times while in the Library or on LIBRARY grounds. Library staff, volunteers and other patrons will not be responsible for your personal possessions.
• Guns or other weapons (except on the person of a law enforcement official) may not be brought into the LIBRARY building, on LIBRARY premises, or brought to any LIBRARY programs or activities. Pursuant to ARS § 13-3102.01 lockers are available inside the library for storage of handguns.
• Use of alcohol, drugs or tobacco products in the LIBRARY or on LIBRARY grounds is prohibited. Smoking is only permitted outside in designated smoking areas.
• Only assistance animals accompanied by their owners or animals working in a LIBRARY program may be brought into the LIBRARY building. Service animals are expected to follow LIBRARY standards of behavior and be in compliance with Town Code per the Service Dogs and Pets Policy.
• Parents, guardians or caregivers will be responsible for the behavior of children and individuals with special needs while in the Library.
• Acceptable behavior, as outlined in the Internet/Computer & Wireless Use Policy will be enforced.

1. If patrons are non-compliant with LIBRARY personnel’s request to refrain from disruptive and/or inappropriate behavior, they may be asked to leave the LIBRARY.

2. If disruptive and/or inappropriate behavior appears to be escalating, LIBRARY personnel may call the Camp Verde Marshal’s Office for assistance.

3. If a minor has engaged in disruptive or inappropriate behavior, LIBRARY personnel may ask the minor to call a parent or guardian informing them that they are being asked to leave the LIBRARY. LIBRARY personnel may then ask to speak to the parent or guardian.

4. In the event the police are called to assist with a disruptive behavior incident, the resulting police report will be reviewed by the Library Director. The Library Director and Camp Verde Town Marshal reserve the right to revoke all library privileges of the individual(s) based upon the disruptive incident and resulting police report.

DONATIONS AND GIFTS POLICY

PRINCIPLE(S):

The Camp Verde Community Library (LIBRARY) welcomes the donation of current books or other library materials in good condition as an aid to increasing the Library collection or for sale in the Used Book Sale. Donations and gifts will be used in the best interest of the LIBRARY, and subject to the terms of the donation. The following guidelines are provided for donors.

PRACTICE:

The LIBRARY may accept any donations. Unless specifically required in writing otherwise, donations are accepted with the understanding that they may or may not be added to the collection or, if added, they may be purged at the sole discretion of the LIBRARY. All donated items become Library property and are subject to Library policies.

Money donated to the LIBRARY should be made payable to Friends of Camp Verde Library for a nonprofit tax deduction or to Camp Verde Community Library if no tax deduction is sought.

Books and audio-visual materials will be assessed for use according to the Collection Development Policy. Items that will not be placed in the collection will be given to the Friends of Camp Verde Library or current organization to put in their Used Book Sale.

The LIBRARY cannot make appraisals on donated items for tax deduction purposes. A letter acknowledging receipt of materials by the LIBRARY will be provided at the donor’s request.

The LIBRARY reserves the right to refuse donations of materials that are in a condition unsuitable for library use or sale. Before bringing books or other materials to the LIBRARY for donation purposes, the following points should be considered.

• Condition of materials: No materials will be accepted that are not in good, clean, useable condition. Materials that contain any hint of mold, mildew, pests (insects or mice), highlighted text, or other scribbling, or that smell strongly of tobacco smoke should NOT be brought to the library.
• Appropriate formats: Hardback books and paperback books in good condition will be considered. Audiovisual material such as DVDs, music CDs, and audiobooks on CD or MP3 must be the original item produced for sale with the original labeling.
• Age of materials: Encyclopedia sets, general reference sets, nonfiction books and textbooks that are less than two (2) years old may be considered. Other nonfiction materials such as cookbooks, craft books, gardening books, history books, etc. will be considered on an individual basis.
• Periodicals: Magazines (not catalogs) less than 1 year old and in good condition may be considered.
• Entire collections: Large or extensive gifts of materials will be evaluated and accepted or rejected by the Library Director or designated staff after consideration of the implications for library resources.

Members of the public seeking to donate items other than library materials or money should submit their contact information along with a short written description or photograph of the item(s) to be donated to Camp Verde Community Library for consideration.

Funds donated to the LIBRARY for use in a specific purchase of books, audiovisual or other materials will be subject to Collection Development Policy. Funds donated for other purposes will be accepted at the discretion of the Library Director.

FOOD AND DRINK POLICY

PRINCIPLE(S):

Camp Verde Community Library (LIBRARY) supports a comfortable, hospitable environment.

PRACTICE:

All food and drink items shall be kept away from computers, copiers, printers, tablets, and other electronic devices.

Beverages may be enjoyed in a spill-proof container with a secure lid.

Dry snacks, such as nuts, pretzels, crackers, cookies, fruit, or vegetables may be consumed in designated areas of the library or during specific programs or activities.

Other food items may be permitted during specific programs or activities supervised by Library staff and/or volunteers or in conjunction with the LIBRARY’s Room Use Policy.

Consideration for others and for the LIBRARY environment is paramount if this Food and Drink Policy is to remain in effect. Properly discard empty wrappers and containers and report spills to Library staff immediately.

GROUP VISITS POLICY

PRINCIPLE(S):

The Camp Verde Community Library (LIBRARY) encourages group visits by local schools, organizations, and other groups wishing to explore the diverse and wide range of subjects, disciplines, topics, and activities made available at the community library.

PRACTICE:

Unscheduled daycare visits, tutoring sessions, and supervised visitations taking place in the library are asked to check in at the desk in the Children’s Library upon arrival. Members of the visiting group are encouraged to checkout library material. A valid library card must be provided at the time of checkout. Free library cards are available online, as temporary cards, and/or as a permanent resident card. The LIBRARY’s Circulation Policy will be followed.

All members of the visiting group are expected to follow established library policies while in the LIBRARY building or on LIBRARY grounds. To meet the needs of the visiting school or daycare group, and accommodate without disruption the normal function of the LIBRARY, the following practice is recommended.

• Schedule the visit at least two (2) weeks in advance of the date requested to avoid scheduling conflicts with other groups and library activities and ensure appropriate availability of library staff and resources.
• Communicate expectations ahead of time if a specific theme or activity is desired. Fill out the Reservation Form for Group Visits and return it to the Youth Librarian when scheduling the visit.
• Plan enough adults to adequately supervise members of the visiting group. Adults should accompany and stay with the members during the group visit

To meet the needs of supervised visitations, and accommodate without disruption the normal function of the LIBRARY, the following practice is recommended.

• For private visits, schedule the visit in advance to avoid conflicts with other groups and library activities and ensure availability of library meeting space.
• Parents and caregivers must supervise children directly.
• The Children’s Library provides a user guide to welcome and assist families with access to library resources and tips to help the visit go smoothly.

INTER LIBRARY LOAN (ILL) AND RESOURCE ACCESS AND ATTAINMENT POLICY 

PRINCIPLE(S): 

Library material not owned by Camp Verde Community Library (LIBRARY) may be borrowed from a Yavapai Library Network (YLN) member library. For material not available through the YLN, the LIBRARY shall comply with the Arizona Resource Access and Attainment Policy for Public Libraries Agreement.

PRACTICE:

Any library patron holding a valid LIBRARY card may request ILL services.

No charges are assessed by the LIBRARY for materials obtained through the ILL system, except when the lending library may charge for materials supplied to the patron. The patron is responsible for these individual charges and will be advised of the charge policy prior to incurring the charge.

Some materials may not be available through the ILL system. The patron will be informed if the materials are not available.

The loan period of the ILL materials is determined by the lending library. An ILL may not be renewed. A per diem fine will be charged per day on overdue ILL materials. The patron is responsible for lost or damaged ILL items.

The following is the Arizona State Library Resource Access and Attainment Policy (AzRAP) for Public Libraries Agreement which Camp Verde Community Library follows:

Receive:

• Access to FirstSearch WorldCat;
• WorldCat Resource Sharing Subscription (public libraries).

Agree To:

1. Work with patrons, at no charge, to locate materials.

2. Provide specific information on attaining material. Patrons may be offered several options to attain material including:

• patron purchase of low-cost materials;
• library purchase of materials;
• database and web sources;
• and inter-library loan (ILL)

3. When materials can only be attained through ILL, offer to secure the loan for the patron. With prior notice to patrons, postage costs for materials sent to any and from any library will be capped at $6 per item, and fees charged by non-Arizona public, regent or community college libraries, may be passed on to the patron; no other fees or charges may be passed on to the patron. Libraries may limit ILL requests to six per patron at any one time and may limit requests to print materials published more than one year ago; not currently on a nationally recognized best-seller list; or not needed by the library’s own patrons. The sharing of circulating non-print materials is encouraged, but not required.

4. Write and publish a detailed Resource Access and Attainment Policy, and provide an
electronic copy to the Arizona State Library each time the policy is updated.

INTERNET/COMPUTER AND WIRELESS USE POLICY 

PRINCIPLE(S):

The Internet allows the Camp Verde Community Library (LIBRARY) to offer access to a wealth of material that is personally, professionally and culturally enriching to individuals; information that would otherwise be unavailable in the LIBRARY collection. However, it also enables access to material that may be offensive, disturbing, illegal, inaccurate or incomplete. Users are encouraged to evaluate the validity and appropriateness of information accessed via the Internet.

To fulfill its mission of providing public access to information, Camp Verde Community Library offers free, time-limited, public access to computers, including various software applications and the Internet to patrons of all ages. The LIBRARY also offers free wireless access for personal electronic devices.

Internet Disclaimer Notice

The Internet is a global electronics information network that is not regulated by local, state, federal, or international authority. Some information found on the Internet may include material that is offensive, controversial, erroneous or illegal.

Camp Verde Community Library disclaims any warranty of the accuracy, timeliness, authoritativeness, or usefulness of the materials found on the Internet, and shall have no liability for any direct, indirect or consequential damages related to the use of such materials.

PRACTICE:

Computer use is provided free of charge, but there is a fee per page printed. Use will be limited according to current time restrictions. Users agree to the Camp Verde Community Library Internet/Computer and Wireless Use Policy and the Conditions of Use of the Internet/Wireless by using a library computer, tablet, or wireless device while in the LIBRARY or on LIBRARY grounds.

The LIBRARY employs filtering software to comply with the Children’s Internet Protection Act (CIPA) and ARS § 34-502 regarding computer access and restricting access to information or depictions that are harmful to minors. Filtering software cannot block out all objectionable sites and does sometimes block useful material, including sites that are suitable for children, teens, and adults. A request to access a blocked site shall be submitted to the LIBRARY’s IT support staff for consideration and may take several days to process.

LIBRARY staff is willing to help patrons find information on the Internet, learn to use Internet search tools, and learn to use Internet and computer-based LIBRARY resources but, they cannot provide extensive one-on-one instruction without an appointment.

The LIBRARY is not responsible for any damage, any loss of data, or liability that may occur while using a library Internet computer or while connected to the wireless network.

Material on the library’s Internet computers can be downloaded to personal portable storage devices. Any files downloaded to the library computer’s hard drive will be erased when the library computer is shut off. Personal software may not be installed on a library computer.

Due to unexpected power outages and other anomalies, the LIBRARY cannot be responsible for loss of data or incorrect use of programs. The patron is responsible to read the screen, pay attention to time warnings and backup material to a personal storage device.

Library staff may or may not be able to help with simple computer tasks or problems. Staff may limit help to 5-15 minutes per session unless an appointment is made ahead of time. Library staff cannot help with financial, medical, legal or other personal information.

Patrons may not use the Internet for any activity that violates Arizona State laws. Such behavior is also considered a violation of the LIBRARY’S codes and standards. Any staff person may end a user’s session at the computer for violation of any law, or LIBRARY codes and standards.

Conditions of Use of the Internet/Wireless

1. Internet computers are available for walk-in use on a first-come, first-served basis only.
2. Use of the Internet is subject to availability. A normal session on a LIBRARY computer is 60 minutes per day. Requests to extend time may be considered but are not to exceed 120 minutes per day. Internet computers shut down 10 minutes prior to closing.
3. All library card holders, including minors, automatically have Internet privileges at the LIBRARY. It is the responsibility of the parent or guardian to determine and monitor the minor’s use of computers.
4. Patrons will be charged for all pages printed. It is the responsibility of the patron to properly select the pages to print. Please ask for assistance with printing if needed.
5. In accordance with U.S. copyright law, users are prohibited from producing or distributing copyright protected material without proper permission. The proper use of copyrighted material is the responsibility of the user.
6. Users are prohibited from accessing and displaying explicit sexual material pursuant to Arizona Statute (ARS § 13-3507).
7. Users are prohibited from exhibiting any material depicting minors engaged in harmful conduct pursuant to Arizona Statute (ARS § 13-3507).
8. Users are prohibited from furnishing obscene or harmful items to minors pursuant to Arizona Statute (ARS § 13-3506 and ARS § 13-3506.01).
9. Users are prohibited from committing telecommunications fraud pursuant to Arizona Statute (ARS §  13-3707).
10. Users are prohibited from committing computer fraud pursuant to Arizona Statute (ARS § 13-2316).
11. Users are prohibited from the use of the library’s Internet or wireless network to demean, embarrass, harass, threaten, intimidate, impersonate, or bully another person.
12. Internet traffic is filtered in compliance with Federal, State and local laws and policies.
13. The LIBRARY can provide no technical support for wireless devices.
14. Headphones are required for sound.

Failure of any library user to act in an ethical and legal manner, or to adhere to the conditions of use set forth above, may result in expulsion from the LIBRARY, loss of library privileges, and/or prosecution in a court of law. A library shall not allow disclosure of any record or other information which identifies a user of library services (ARS § 41-151.22)

LIBRARY CARD POLICY

PRINCIPLE(S):

Camp Verde Community Library (LIBRARY) supports access to library materials in cooperation with other libraries in the Yavapai Library Network (YLN).

The LIBRARY protects patron privacy. Personal information is not disclosed unless required by law.

PRACTICE:

Eligibility: The initial LIBRARY card is free to all Yavapai County residents and visitors. With proper identification and documentation, a full-privilege, permanent resident card that is good at any Yavapai County Library Network Library may be obtained. Children 12 years of age and under must have a parent or legal guardian present to obtain a card. A minor from 13 -17 years of age may obtain a 3-month temporary card with limited privileges until the parent or guardian comes into the library and gives consent for full access.

Any person who does not have a current Yavapai County address, may get a temporary library card with limited privileges until proof of residency is provided.

A LIBRARY card includes automatic access to the Internet on public Internet computers filtered for compliance with the Children’s Internet Protection Act (CIPA) and ARS § 34-502 to prevent access to visual depictions that are harmful to minors.

Application: All required information is entered into the Integrated Library System of the YLN; either from an application or directly from the patron. To issue a permanent resident card, LIBRARY staff must see:

1) A government or school issued picture ID with proof of Yavapai County residency. Items such as utility bills or a lease/rental agreements are acceptable proof of residency if the picture ID does not show residency.
2) A piece of U.S. mail addressed to the applicant, postmarked within 30 days of the application.

To issue a temporary library card with limited privileges, LIBRARY staff must see a current government or school issued picture ID.

Responsibility: Patrons are responsible for all items checked out on their library card(s). The library card remains active if used one or more times in a two-year period. Active library cards do not expire. Patrons with inactive library cards may reapply for a library card.

If a library card is lost or stolen, call the LIBRARY immediately to report it (928-554-8380). Responsibility for items checked out on a lost or stolen card continues until the card is reported lost or stolen.

There is a charge to replace a library card.

Library cards found in the LIBRARY or in library materials will be scanned to determine the owner and held for pickup.

By signing the library card, the patron acknowledges responsibility for all use of the card. This includes sites viewed on and information downloaded from the Internet and all other materials accessed while in the library or checked out.

Parents/guardians who sign the library card for children under 18 years of age acknowledge and assume responsibility for the use of library cards. This includes sites viewed on and information downloaded from the Internet and all other materials accessed while in the library or checked out.

By obtaining a library card, the patron agrees to the Yavapai Library Network Agreement.

Yavapai Library Network Agreement

I agree to comply with all Library rules and regulations; to be responsible for materials borrowed from any Yavapai Library Network (YLN) library with this card and for fees and fines incurred, including charges for lost and damaged Library materials; to give immediate notice of changes of address and loss of my Library card.

Some YLN Libraries use the services of a collection agency to retrieve overdue materials. In the event of loss or damage to Library materials, or uncollected late fines or charges, I agree to pay all costs of collection, including but not limited to reasonable attorney’s fees.

I understand that my card will be accepted at all Yavapai Library Network libraries and my patron information will be accessible to staff at those libraries.

LIBRARY FACILITIES AND EQUIPMENT POLICY

PRINCIPLE(S):

Camp Verde Community Library (LIBRARY) staff and volunteers are delighted to provide access to resources and services to community members. LIBRARY buildings, furnishings, equipment and grounds are provided at public expense for the benefit of all and must be protected from damage or loss beyond reasonable wear and tear.

PRACTICE:

The Library facility will be open to the public.

A paid staff person who has been trained in library standards will be on duty during any hours that the LIBRARY is open for service.

Library furnishings and equipment (excepting Circulating Electronic Equipment) may only be used for LIBRARY and/or TOWN sponsored activities.

Bicycles, skateboards, and similar wheeled devices (excepting wheelchairs and other medical mobility aids) may not be brought into or stored inside the LIBRARY or used on LIBRARY property.

The telephone at the library is for library business and may be used by the public for emergency use only, and at the sole discretion of the Librarian.

At staff’s discretion, access to facilities and equipment may be terminated when deemed necessary.

LIBRARY PROGRAMMING POLICY

PRINCIPLE(S):

Camp Verde Community Library (LIBRARY) recognizes the need to make quality programs for all ages available to community members in keeping with the mission, vision, and goals of the library.

PRACTICE:

A LIBRARY program is a planned interaction between the library staff, volunteers, or third-party presenters and the program participants for the purpose of promoting library materials, facilities, or services, as well as offering the community an informational, entertaining, or cultural experience. Programming is a fundamental component of library service that:

• Introduces attendees to library resources and materials
• Provides learning and entertainment opportunities to meet the informational, educational, and recreational needs of those attending the program
• Raises awareness and visibility of the library to the community
• Supports and responds to emerging community interests as well as established interests and demands
• Expands the Library's role as a cultural and community center
• Extends outreach for underserved populations

It is the LIBRARY’s goal to offer a variety of programs that reflect the interests of the citizens of Camp Verde and the surrounding area. Library programs must be non-commercial in nature. Library programs must have a special educational, informational, or cultural value to the community. No individual or organization shall use a program at the LIBRARY to advertise or recruit members or customers. Programs are not used for commercial, religious, or partisan purposes or the solicitation of business.

Library programs shall generally be voluntary, free, and open to the public. However, at the discretion of the Library Director, a fee may be permissible for certain types of Library programs. Professional performers or presenters will be permitted to sell their creative products (CDs, books) only if the Library Director has agreed in advance to such an arrangement and the sales benefit the LIBRARY. A minimum of 10% of the sales will be donated to the LIBRARY.

Use of library space for a program by a third-party does not imply endorsement, support, or co-sponsorship by the LIBRARY of the activities that take place or of the beliefs of the groups using the library space. The LIBRARY’s participation in and/or support of a program does not constitute an endorsement of the content of the program, or the views expressed by participants. The LIBRARY and its employees will not be liable for the content of any program presented by a third party.

The LIBRARY’s philosophy of open access to information extends to library programming. The library does not discriminate on the basis of race, color, religion, sex, national origin, age, or any other characteristics protected by local, state, and federal law.

LOST AND FOUND POLICY

PRINCIPLE(S):

Camp Verde Community Library (LIBRARY) assumes no responsibility for articles lost or stolen during scheduled events or during other occupancy or use of the LIBRARY.

PRACTICE:

Items found in the LIBRARY which appear to be lost personal items of patrons are placed in a designated location.

In dealing with such items, Library staff shall be guided by the following considerations:

• Where items have indications of identification on them, staff will make reasonable attempts to identify and notify owners that the item is being held. Lost library cards are handled according to the Library Card Policy.
• Where possible, wallets, cell phones, electronic devices, jewelry or similar items of value will be kept in a locked cabinet.
• Items not retrieved within a 30-day period will be turned over to the Town and handled in accordance with (ARS § 12-941).

MATERIALS RETURN POLICY

PRINCIPLE(S):

Camp Verde Community Library (LIBRARY) materials should be returned and made available for all patrons to use and enjoy.

PRACTICE:

The LIBRARY provides an overnight materials return slot for the convenience of patrons. Materials that are not returned in a timely manner will automatically be set to LOST on the patron’s account and full charges will be applied. A notice of fees and replacement costs for the material will be sent to the patron. When the material is returned, the lost status may be removed and charges dropped.

Damage may occur when some items are put in the materials return slot, so do not return the following items via the slot:

• Interlibrary Loan Material
• Any item from any library that has a Do Not Return in Book Drop label

Items should not be forced into the materials return slot. The cost of items that have been damaged by being forced or jammed into the return slot may be charged to the patron.

PC HELP AND REFERENCE SERVICES  POLICY 

PRINCIPLE(S): 

It is the Camp Verde Community Library’s (LIBRARY) policy that questions, and requests for information, and help with mobile devices be answered to the best of our ability and availability of reference and PC Help resources. All questions will remain confidential. LIBRARY staff will not interpret medical, legal, financial, tax, or consumer citations.

LIBRARY staff will provide professional, personalized reference assistance and PC/Tech help to patrons on an equal, nondiscriminatory, and nonjudgmental basis

PRACTICE:

Whenever possible, staff will use LIBRARY resources, then resources available through the Yavapai Library Network when assisting patrons. If an answer cannot be provided immediately using local resources, appropriate materials will be requested or located on the patron’s behalf through Interlibrary Loan.

1. Most questions will be answered immediately. If a question cannot be answered immediately, the patron will be given an estimated time when they will receive the answer.

2. Assistance sought in person will take priority over telephone calls and e-mail queries.

3. Holds may be placed by LIBRARY staff on items, based on availability. The patron will be notified of the item’s arrival and the pick-up deadline. If the item is not picked up within the time specified in the Circulation Policy, the material will be returned to circulation or its home library.

4. Interlibrary Loans, holds, and requests to purchase an item can only be placed for patrons with a valid library card.

5. Library staff can help patrons with basic tasks like printing, setting up and using email accounts, searching the catalog and online resources, formatting documents, and accessing specific websites.

Limitations: As information professionals, LIBRARY staff provide guidance and instruction. Reference and PC Help staff cannot provide any type of professional advice. LIBRARY staff may read directly from a cited source or invite the patron to use the Library’s resources in person, but may not offer advice, interpretation, recommendation, opinion or personal experience. Library staff do not:

a. Handle patron’s confidential information such as social security numbers, credit card numbers, account information or medical information
b. Recommend individual practitioners such as doctors, attorneys, computer technicians, childcare,

tutors, etc.
c. Offer extensive assistance with patrons’ personal technology devices
d. Provide appraisals of books, artwork, antiques, or other collectibles
e. Provide proof-reading, editorial, or translation services
f. Provide career counseling advice
g. Conduct genealogical, patent, trademark or other in-depth research

LIBRARY staff may help patrons find information on the Internet, learn to use Internet search tools, and learn to use Internet and computer-based LIBRARY resources but, they cannot provide extensive one-on-one instruction without an appointment or during a specified time.

PHOTO POLICY

PRINCIPLE(S):

The Camp Verde Community Library (LIBRARY) frequently uses photos of patrons on its print and digital publications and posts them to bulletin boards, the LIBRARY website, and Social Media sites like, Facebook, YouTube and Twitter to promote the value and use of library products and services.

PRACTICE:

Photos and videos that appear on the LIBRARY’s website, in social media posts, and promotional materials may be gathered from public programs, events, and library spaces. The LIBRARY reserves the right to use photographs or video taken at the library or at library-sponsored programs and events for publicity and informational purposes in printed materials and online.

Attendance at programs and events sponsored or hosted by the LIBRARY may be recorded through photographs and/or video. All LIBRARY patrons consent to the use of their photo taken at the library or during library-sponsored programs and events, unless they specifically inform staff of an objection to such use prior to the program or event.

Attendance at LIBRARY programs, events, or library spaces constitutes consent to be photographed for use in print and/or electronic media.

To ensure the privacy of individuals and children, images will not be identified using full names or personal identifying information without written approval from the photographed subject, parent, or legal guardian.

If a library patron finds an image of him/her or a family member that they would like removed from library publicity, social media or online sites, they must contact the LIBRARY to request it be removed.

---

Posted Sings Say, Smile!

Your attendance at programs sponsored by Camp Verde Community Library may be digitally recorded through photographs or video recordings. These images/videos may be posted on our website, on our digital screens, in our newsletter, on our social media outlets, or ultimately on the World Wide Web.

If you do not wish your image or the image of your minor child to be published, please notify a member of the Camp Verde Community Library staff before the program.

 Images/videos of you will not be identified with your full name unless the library has a written photo release form.

POSTING & DISPLAY POLICY

PRINCIPLE(S):

Camp Verde Community Library (LIBRARY) supports the sharing of and access to community information.

PRACTICE:

Posting:

Community postings must be approved by the Library Director or designee. Approval to post shall be signified by the date-stamp and initials of the Library Director or designee. Information without date and initials will be removed.

Priority is given to information related to Camp Verde Community Library, the Town of Camp Verde, Yavapai Library Network members, non-profit entities supporting reading, education or literacy, and other non-profit groups providing civic or social services. For-profit groups and private parties will not be permitted to place or distribute information in the Library.

Posters larger than 11 x 17 inches will not be accepted. Handouts may be placed on the LIBRARY’s Free Shelf with permission from the Library Director or designee. Information must be timely. Expired information will be removed and discarded.

Display:

The LIBRARY will consider displays of educational, cultural, civic or recreational nature on a first-come, first-served basis or as space is available. Persons or organizations providing displays in the library will complete a Display Application/Agreement form.

Permission may be denied to, or revoked for, any exhibit whose purpose is personal or commercial and/or has the potential to cause, or causes substantial disruptions or material interference with the functions of the library or is not in compliance with ARS § 13-3507 or this Posting & Display Policy.

Permission to exhibit materials does not imply sponsorship by the LIBRARY or constitute an endorsement of the content of the contributing group or individual’s policy or beliefs. The exhibitor accepts full responsibility for their exhibit including, but not limited to, content and/or accuracy of any statements or representation made in such materials.

The LIBRARY will not be responsible for any items that are displayed and/or owned by individuals or organizations. Permission to use the exhibit space is conditional upon user agreement to save, hold harmless, and indemnify the Town of Camp Verde from any claims, lawsuits, or judgments arising from loss, damage to property, or injury to persons from or during the exhibit, and/or their exhibit material(s) or any part thereof.

It is the responsibility of the person or organization posting or providing materials to set up and remove the displays during normal library operating hours. The LIBRARY will not provide storage for the property of individuals or organizations.

RECONSIDERATION OF LIBRARY MATERIALS OR RESOURCES POLICY

Online Form 
PDF Fillable Form
Printable Form

PRINCIPLE(S):

The Camp Verde Community Library (LIBRARY) endorses the following intellectual freedom statements, which may be found in the Appendix:

• Freedom to Read (American Library Association)
• Freedom to View (Educational Film Library Association)
• Library Bill of Rights (American Library Association)

Preference for library materials or resources by patrons is a personal decision. Individuals who have a question about the selection of materials or resources in the library collection are referred to the LIBRARY’s Collection Development Policy.

Responsibility for library materials selected by minors and adolescents resides with their parents or legal guardians.

 PRACTICE:

1. The selection of paper and electronic materials or resources and library programs included in the LIBRARY collection or calendar is delegated to the Librarian. That selection may be further delegated by the Librarian to professional staff as deemed appropriate. The selection of materials and resources shall be within the discretion of these individuals informed by the Library Bill of Rights, the Freedom to Read Statement, the Freedom to View Statement, and the LIBRARY’s Collection Development Policy.
2. Patrons may submit a request for reconsideration of library materials or resources by completing a Request for Review of Library Materials or Resources form and submitting it to the Librarian.
3. The Librarian shall review the Request form with the professional staff to whom selection of materials, resources or programs is delegated as the Librarian deems appropriate. The decision from this review shall be communicated in writing to the patron within thirty (30) days.
4. The Requester submitting the Request for Review of Library Materials and Resources form will be referred to the Collection Development Policy.

In the event the patron is dissatisfied with the decision of the Librarian, the patron may request in writing to have the matter reviewed by a committee. Any such request must be in writing, received by the Town Manager within fourteen (14) days after the patron received the Librarian’s decision. Such request must set forth in detail the basis of the disagreement with the Librarian’s decision and shall not be considered confidential.

The Committee is the group responsible for reviewing reconsideration cases and consists of the following members:

• Library Professional
• Town Manager
• Town Council Member

The Committee shall have a Recording Secretary present to document the meeting and the Requester may attend the meeting to present information pertaining to the request.

Once a written request to review the Librarian’s decision has been completed, signed and turned into the Town Manager by the Requester, the matter will be submitted to the Committee. The specific library material outlined in the written request form will be circulated to committee members prior to the review date.

The Committee will set up a hearing date, not to exceed thirty (30) days from the date the form is filed by the Requester and will notify the Requester in writing of such date, time and place not less than ten (10) working days prior to the scheduled hearing. The hearing between the Committee and the Requester will serve to formally review the material in question. The hearing will be posted and conducted in compliance with the Open Meeting Law.

At the hearing, the Requester may present information pertaining to the request. A final determination by vote of the Committee may be taken at the end of the hearing or at such time as the hearing may be continued. The determination on the request shall be at the sole discretion of the Committee. Availability of materials and/or resources shall not be affected until a final vote of the Committee is taken.

The results of the hearing will be summarized on the Result of Hearing Form and mailed to the Requestor within ten (10) days of the committee’s final action on the request.

The Result of Hearing Form and the minutes of the proceedings will be kept on file at the Library and in files of the Town of Camp Verde.

REQUEST TO RELOCATE LIBRARY MATERIAL POLICY

Online Form
PDF Fillable Form
Printable Form 

PRINCIPLE(S):

The Camp Verde Community Library (Library) is committed to defending the constitutional rights of all individuals of all ages to access and use library materials, resources, and services.

The Library endorses the freedom to speak, publish, and read as promised by the First Amendment of the Constitution of the United States.

PRACTICE:

Children and young adults unquestionably possess First Amendment rights, including the right to receive information through the library in print, sound, images, data, social media, online applications, games, technologies, programming, and other formats. (Brown v. Entertainment Merchant’s Association, et al). 

Responsibility for library materials selected by minors and adolescents resides with their parents or legal guardians. The selection and placement of library materials will not be inhibited by the possibility that materials may come into the possession of children.

Library materials will not be marked or identified to show approval or disapproval of their contents, and library material will not be sequestered except to protect it from damage or theft.

1. Although materials are carefully curated, differences of opinion regarding suitable placement of materials can arise. Patrons requesting that material be restricted or moved to another location within the collection may complete a Request to Relocate Library Materials form.
2. The Librarian shall review the request form with professional staff to whom selection of materials is delegated as the Librarian deems appropriate. The decision from this review shall be communicated in writing to the patron within thirty (30) days.
3. The Requester submitting the Request for Review of Library Materials and Resources form will be referred to the Collection Development Policy.

In the event the patron is dissatisfied with the decision of the Librarian, the patron may request in writing to have the matter reviewed by a committee. Any such request must be in writing, received by the Town Manager within fourteen (14) days after the patron received the Librarian’s decision. Such a request must set forth in detail the basis of the disagreement with the Librarian’s decision and shall not be considered confidential.

The Committee is the group responsible for reviewing reconsideration cases and consists of the following members:

• Library Professional
• Town Manager
• Town Council Member

The Committee shall have a Recording Secretary present to document the meeting and the Requester may attend the meeting to present information pertaining to the request.

Once a written request to review the Librarian’s decision has been completed, signed and turned into the Town Manager by the Requester, the matter will be submitted to the Committee. The specific library material outlined in the written request form will be circulated to committee members prior to the review date.

The Committee will set up a hearing date, not to exceed thirty (30) days from the date the form is filed by the Requester and will notify the Requester in writing of such date, time and place not less than ten (10) working days prior to the scheduled hearing. The hearing between the Committee and the Requester will serve to formally review the material in question. The hearing will be posted and conducted in compliance with the Open Meeting Law.

At the hearing, the Requester may present information pertaining to the request. A final determination by vote of the Committee may be taken at the end of the hearing or at such time as the hearing may be continued. The determination of the request shall be at the sole discretion of the Committee. Availability of materials and/or resources shall not be affected until a final vote of the Committee is taken.

The results of the hearing will be summarized on the Result of Hearing Form and mailed to the Requestor within ten (10) days of the committee’s final action on the request.

The Result of Hearing Form and the minutes of the proceedings will be kept on file at the Library and in files of the Town of Camp Verde.

Reference:

• Restricted Access to Library Materials: An Interpretation of the Library Bill of Rights
• Access to Library Resources and Services by Minors: An Interpretation of the Library Bill of Rights

ROOM USE POLICY – LIBRARY OPEN HOURS

PRINCIPLE(S):

During LIBRARY open hours, the LIBRARY’s meeting rooms are for community programs, events and services with cultural, educational, charitable and/or civic aims. Priority will be given to Library-sponsored programs, to Town of Camp Verde programs, to Library/Town partners and to nonprofit organizations. Meetings must be free and open to staff, public, and the press. Individuals/groups using library meeting rooms may not discriminate on the basis of race, sex, sexual orientation, color, creed, national origin, religious belief or handicap, against any person requesting admission to the meeting.

PRACTICE:

Meeting rooms shall not be used in any way that interferes with the operation of the library or which causes a threat to the safety of library patrons or Town property. The Town of Camp Verde Code of Conduct and the Camp Verde Community Library Disruptive and/or Inappropriate Behavior Policy applies to the use of meeting rooms.

The LIBRARY seeks to maintain neutrality concerning political matters. As an entity of the Town of Camp Verde, the LIBRARY adheres to ARS § 9-500.14 governing use of city or town resources or employees to influence elections. Town Policy Section 1-2-7-Policital Activity defines limits to political activity and display of political literature permitted in the LIBRARY. 

Meeting rooms in the library may be used on a space available basis. Meeting rooms may be reserved in advance. Groups or individuals requesting to reserve a room must complete the Library Meeting Room Use Agreement. It is the responsibility of the reserving party to verify the room reservation is confirmed.

• Presentations/meetings that are primarily commercial in nature are not permitted. Use of rooms for solicitation of a business, or for personal social functions is prohibited.
• Government-sponsored political forums or debates are permitted if the government sponsor remains impartial and the events are purely informational and provide an equal opportunity to all viewpoints.
• Religious groups wishing to use a meeting room may do so provided no activity by persons coming to and from the meeting room involves religious ceremonies, proselytization, or suggestion that the Town has granted this religious use any preference.
• Use of a room by non-religious, religious, or anti-religious groups is on the same terms and conditions. The LIBRARY does not charge a fee to reserve or use a meeting room on its premises.
• Admission fees to attend a meeting are not permitted. Groups requesting the use of library meeting rooms may be asked to produce verification of nonprofit status.
• Reservations may be made 1 day to 4 months in advance, depending on the room. Reserved time must include setup and breakdown/cleanup time. Please see details on individual rooms.
• Cancellation of confirmed reservations should be done at the earliest possible date to allow others to use the room.
• The LIBRARY reserves the right to cancel the room reservation or reschedule a program if there is a conflict with a Library-sponsored function.
• The use of a LIBRARY meeting room shall not be granted when, as determined by the Library Director, such use of the facility is not in the best interest of the Town.

All organizations must complete and submit a Library Meeting Room Use Agreement. The agreement shall be issued to responsible individual (21 years of age or older) only, who shall be in attendance in the meeting room during its use.

The LIBRARY recognizes the rights of free speech and free assembly. A group given permission to meet in the LIBRARY is not to be considered a LIBRARY program and does not constitute an endorsement by the LIBRARY or the Town of Camp Verde of the group’s policies, actions, or beliefs or the views expressed in the meeting.

It is the responsibility of the meeting room user to follow all applicable local, state and federal safety rules and regulations.

The LIBRARY does not provide storage space for property or supplies of individuals/groups using the meeting rooms. The LIBRARY assumes no responsibility for private property brought into the building.

The meeting participants agree to indemnify and hold the library and the Town of Camp Verde harmless from any and all claims, suits, damages, costs, losses, and expenses in any manner resulting from or arising out of the individual/group’s use of the meeting rooms. The LIBRARY reserves the right to require a certificate of insurance and the corresponding endorsement relative to the Town being named as additionally insured or agreement forms regarding such indemnification.

SALES OR SOLICITAION OF FUNDS POLICY

PRINCIPLE(S):

LIBRARY property falls under Town Code Article 9-2: Off-Premises Canvasing and Signage and all violations will be treated accordingly.

PRACTICE:

Only Friends of Camp Verde Library, Inc. or recognized LIBRARY youth councils, or organizations participating in library-sponsored programs or events will be allowed to sell and solicit funds or articles on the premises.

Persons other than those stated above, attempting to sell and/or solicit funds or articles on LIBRARY grounds are subject to Town Code Article 9-2: Off-Premises Canvasing and Signage and will be asked by Library staff to cease activity and/or leave the property.

SECURITY CAMERA POLICY

PRINCIPLE(S):

Security cameras are installed on LIBRARY premises for the safety and security of library users, staff, and property by discouraging violations of Camp Verde Community Library Policies & Practices while protecting individuals’ right to privacy.

This policy should be interpreted with the understanding that the image of a person on library property is not protected, but information that would identify content of a library user is protected and held private in accordance with the LIBRARY’s Confidentiality Policy.

PRACTICE:

Security cameras are positioned to monitor public areas of the LIBRARY where individuals lack a reasonable expectation of privacy and are not used in restrooms or positioned to record patron browsing, reading, listening or viewing practices.

Signs posted at the Library indicate that the facility is monitored by surveillance cameras. Because security cameras are not constantly monitored, staff and the public should take appropriate precautions for their safety and for the security of personal property. Neither the LIBRARY nor the Town of Camp Verde is responsible for loss of property or personal injury.

Images from the LIBRARY’s security cameras are stored digitally on hardware in the Library based upon available storage. It is the intention of the LIBRARY to maintain images for a minimum of 28 days, if electronic space allows. As new images are recorded, the oldest images are automatically deleted. Typically the images are not reviewed unless an incident comes to the attention of the Library Director. Retained images can be reviewed and saved for as long as necessary.

Access to footage from LIBRARY security cameras in pursuit of documented incidents of criminal activity or violation of the Library's policies is restricted to designated staff. Only authorized LIBRARY staff, Information Technology staff, Town Manager, Risk Manager and/or law enforcement may view recordings.

Images from the security cameras will not be disclosed to patrons unless specifically authorized by law enforcement, the Town Manager, or the Mayor. At no time will Library staff release protected records, including video images, except through a process, subpoena, or court order authorized pursuant to a federal, state, or local law relating to civil, criminal, administrative or legislative investigative power.

Designated staff may have access to real-time images on monitors. Images will be viewed on monitors placed in secure areas to ensure privacy.

Exigent circumstances apply if anyone is in immediate physical danger on or off library property, law enforcement will be provided immediate access to security video footage without a subpoena in order to create a safe environment for library staff and patrons, as well as the public at large.

In situations involving banned and barred patrons, stored still images may be shared with staff system-wide. Shared images may remain posted in restricted staff areas for the duration of the banning period. After the banning period ends, these images are destroyed.

SERVICE DOGS AND PETS POLICY

PRINCIPLE(S):

No animals may be brought into the LIBRARY building. Except, service animals as defined by law are allowed.

Pursuant to Arizona law (ARS § 11-1024), service dogs that perform work or tasks directly related to an individual’s disability are allowed to accompany the individual into the LIBRARY.

PRACTICE:

Persons with pets may be asked by Library staff or volunteers to leave the LIBRARY or LIBRARY premises.

Staff may ask the patron if they are accompanied by a service animal being used because of a disability. According to ARS § 11-1024 B:

It is not discriminatory to exclude a service animal from a public place if one or more of the following apply:

1. The animal poses a direct threat to the health or safety of others.

2. The animal fundamentally alters the nature of the public place of the goods, services or activities provided.

3.  The animal poses an undue burden.

4. The animal is out of control and the animal's handler does not take effective action to control the animal.

5. The animal is not housebroken.

No animal shall be unattended in compliance with Town Code Section 6-1-2, Dogs at Large, Subsection F except under the conditions provided in the Code.

If an animal is left unattended for more than fifteen (15) minutes or restrained in a manner that interferes with people entering or exiting the LIBRARY, staff will attempt to locate the owner.

1.  The owner will be given a copy of the Service Dogs and Pets Policy and asked to remove the animal from LIBRARY property.

2.  If the owner cannot be located after a reasonable effort is made by Library staff, Camp Verde Marshal’s Dispatch will be called and asked to remove the animal.

SUPERVISED VISITATION POLICY

PRINCIPLE(S):

The LIBRARY is a valuable community resource for children and families and strives to maintain the privacy of any patron who uses the LIBRARY. We support safe and healthy families by building relationships and modeling habits that foster a lifelong love of learning within the full range of services available in the LIBRARY to help families thrive.

PRACTICE:

As a public space, the LIBRARY welcomes patrons who wish to use the facilities for supervised visits as long as they follow LIBRARY guidelines and standard patron behavior policies.

· Disruptive behavior is any behavior likely to (a) interfere with other patrons who want to use Library resources and services, (b) interfere with LIBRARY operations and functions, (c) reduce the safety of patrons and Library personnel, or (d) cause any damage or loss to the Library. See the Disruptive and Inappropriate Behavior Policy for complete details.

· Drinks may be enjoyed in a spill-proof container with a secure lid. Dry snacks, such as nuts, pretzels, crackers, cookies, fruit or vegetables may be eaten in designated areas of the library. Visitors are encouraged to consider others and the LIBRARY environment. Throw empty wrappers and containers in the trash can and report spills to Library staff for cleanup. See the Food and Drink Policy for more details.

· The responsibility for the safety and behavior of children in the LIBRARY rests with their parents, legal guardians, or other authorized and designated caregivers. The LIBRARY is not and shall not become responsible for the care of unaccompanied children. Children under the age of five (5) years old must be accompanied by an adult or responsible caregiver (16 years of age and up) at all times while in the LIBRARY or on LIBRARY grounds. Children between the ages of five (5) and ten (10) must have an adult or responsible caregiver present in the building at all times. See the Unattended Children & Individuals with Special Needs Policy for complete details.

It is the policy of the LIBRARY to ensure the privacy of any patron who uses the services of the LIBRARY. Please see the LIBRARY’s Confidentiality Policy for complete details.

The LIBRARY acknowledges that a variety of agencies use the Library as a meeting place for supervised and court appointed visitations. Supervisors should contact staff in the Children’s Library for program schedules, library use guidelines, and availability of and access to resources. Use of spaces in the

Children’s Library should be limited to one hour or less at one time. Children and families are welcome to use the Terracotta Room (if available), the Children’s outdoor patio, or Rezzonico Family Park for visits longer than one hour.

The Children’s Library is dedicated to providing a fun, safe learning environment for a variety of families; a place where children can create, explore, and ultimately fall in love with reading. Families are encouraged to get a free library card and use the variety of resources available in the Children’s Library to support families interacting in a positive way with their children. Please see the Library Card Policy for details.

Please note the following:

• LIBRARY programs/activities take priority over other groups that wish to use library spaces.
• Families are encouraged to join in library activities in the Children’s Library.
• Patrons using the LIBRARY for supervised visitation who do not want to participate in regularly scheduled programming in the Children’s Library may be asked to relocate.
• While families with young children are encouraged to use the Children’s Library, specific library meeting rooms may be available for visitation purposes.
• Meeting rooms may be reserved in advance for up to two (2) hours at a time for supervised visitations.
• Please see the Room Use Policy for complete details about reserving and using a room

UNATTTENDED CHILDREN & INDIVIUALS WITH SPECIAL NEEDS POLICY

PRINCIPLE(S):

The LIBRARY welcomes and encourages patrons of all ages to use its facilities and services. However, the LIBRARY shall not be responsible for unattended children or care for individuals with special needs.

The responsibility for the safety and behavior of children and/or individuals with special needs in the LIBRARY rests with their parents, legal guardians, or other authorized and designated caregivers. The LIBRARY is not and shall not become responsible for the care of unaccompanied children or individuals with special needs. If the parent, guardian or caregiver is not onsite with the child or individual with special needs, law enforcement personnel will be called.

PRACTICE:

Children under the age of five (5) years old and any individual with special needs who requires support must be accompanied by an adult or responsible caregiver (16 years of age and up) at all times while in the LIBRARY or on LIBRARY grounds.

Children between the ages of five (5) and ten (10) must have an adult or responsible caregiver present in the building at all times.

Children aged eleven (11) and over may be in the LIBRARY unattended if interacting appropriately. They must be able to provide emergency contact information and have arranged transportation in advance with the parent, guardian, or caregiver.

The parent, guardian or caregiver must remain in the building during the time a child ten (10) or younger is attending a program.

 Disruptive behavior will be handled according to the Disruptive and Inappropriate Behavior Policy.

The LIBRARY is not and shall not become responsible for the care of unaccompanied children or individuals with special needs prior to opening or after closing. If unattended minors and/or individuals with special needs are in the LIBRARY at closing, more than one staff member will wait ten (10) minutes for the parents or adult caregivers to arrive. If the parent or adult caregiver does not arrive by 10 minutes after closing, The Camp Verde Marshal’s Office will be called. LIBRARY staff will wait for the police officer to arrive.

Under no circumstances will a staff person or volunteer transport children or individuals with special needs in a vehicle or accompany them home.

VOLUNTEER POLICY

PRINCIPLE(S):

The LIBRARY Volunteer program is designed to expand and enhance services to the patrons of the LIBRARY by providing support services to the Library staff.

Volunteers are expected to act in accordance with the policies of the LIBRARY and the Yavapai Library Network (YLN). 

PRACTICE:

The selection of volunteers is based on their qualifications in relation to the needs of the LIBRARY and their ability to commit to the assigned task or weekly schedule.

Persons interested in volunteering must complete the Library Volunteer Application form, available upon request. 

The Library Director or designee will interview the applicant. Applicants eighteen (18) years and up are required to submit to a fingerprint background check before being accepted as a volunteer at the LIBRARY.

The Volunteer Coordinator or Department Supervisor will schedule training sessions if the applicant is selected. A probationary period will allow the applicant and the LIBRARY to determine if the relationship is comfortable for both parties.

Volunteers are used at the sole discretion of the LIBRARY. If the volunteer is unable to adequately perform the assigned duties or is unable to keep to the schedule, the volunteer will be removed from service.

Breach of the LIBRARY Policy is grounds for dismissal.